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Telecommunications for Small and Medium Business
Enhanced Voice Services:
Recent technological developments such as voice recognition, artificial intelligence,
and advanced data base capabilities have translated into new telecom
services for small business. The following is a brief summary of some
of these services:
"Follow-Me" Service - this service will route incoming calls to a series of numbers until it finds you. If you do not answer any of the numbers it has in its database, it will send offer the caller several options including leaving a voice mail or paging you. There are a variety of products "Follow-me" services available ranging from formal "500" numbers to services that are attached to your lead number or personal "800" number.
This service is great support for anyone in a position where accessibility is necessary. It has application for manufactures reps and sales people, medical personnel, and sole proprietors.
"900" Service - thinking of 900 and 976 service brings to mind heavy breathing and conversations with women that have no basis in reality. These services have a place in many traditional businesses because they allow for the provision of service over the telephone on a "pay-per-minute" basis". Some common uses are software support, professional reference services, voting service, and even "dial-a-joke services".
Electronic Secretarial Services - these services have been around for a few years but are just now coming to market in a commercially viable form. In general, they have all of the capabilities of "follow-me" service
with more flexible programming coupled with a very powerful outbound calling
capability. An individuals Outlook address book may be uploaded into the
service and used to generate outbound calls with a voice command.
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Internet Services Overview: The bursting of
the dot com bubble aside, huge and growing volumes of business are
done over
the Internet. The popular press focuses on retail businesses such as
Amazon.com, e-Bay, Expedia, etc. when discussing what is happening
in the Internet
space but much of the real action is taking place in business -to-business
applications and back-office process support. There are wide varieties
of Internet based applications that can be implemented for small and
medium sized businesses. The following are brief descriptions of the
services
required for these applications.
Business Dial: this service is very similar to the residential dial-up Internet service many of us have at home. Its maximum speed is 56 kilobits per second for both uploading and downloading files to the Internet. The primary difference between business dial service and residential service is how it is billed. Business dial service allows multiple accounts to be billed to a business on a single bill or as a line item on their communications bill.
Dial service meets the needs of many business applications and generally
costs between $15 to $20. There are services available for less but you
may find them unsuitable for business because of a limited number of
access numbers or a plethora of "pop up" ads that have been sold to off
set the service cost.
Typical applications for business dial service include general e-mail to customers and employees, support for mobile sales forces, low to moderate volume transaction services, and managing low to moderate volumes of e-mail and transactions associated with a hosted Web site.
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